SHIPPING

Items are generally dispatched within 1-2 days after receipt of payment and are shipped with various Couriers and Australia Post. All shipments come with online tracking. Some items are too long to be sent with Australia Post so we do request that you provide a street address for delivery.

We have express options available if required. Please call us on 1800 155 233 to request a price.

RETURNS AND EXCHANGES

Shade Australia extends to the Buyer the manufacturers/importers warranties on its range of products. In the event of a warranty claim, it is incumbent upon the Buyer to organise at their cost to ship the goods to Shade Australians premises (or other nominated address) whereupon an assessment as to the validity of the claim will be made. If valid, Shade Australia will arrange for the goods to be repaired or at the manufacturer/importers' discretion, replaced, and returned to the customer.